Communication
Internal chat next to every customer case
Internal chat inside the platform. Direct messages, channels and discussions attached to inquiries, without switching apps.
Chat with colleagues
Message colleagues directly in Telenoa. See who's online, share files and keep conversations in one place.
- Direct messages between colleagues
- Online/offline status and a typing indicator
- Fil-deling med preview (billeder, PDF, dokumenter)
- File sharing with previews (images, PDF, documents)
Karen Lund
Did you see the inquiry from Lars? He'd like a quote.
Yes, I'm sending a quote today.
Perfekt!
Channels for departments
Create channels for teams, projects or topics. Keep discussions organised and easy to find.
- Opret kanaler til afdelinger (fx #salg, #support)
- Search the chat history
- Create channels for departments (e.g. #sales, #support)
- Private or open to everyone
#generelt
Everyone · 12 medlemmer
#salg
Sales · 5 medlemmer
#support
Customer service · 8 medlemmer
#ledelse
Management only · 3 medlemmer
Discuss an inquiry internally
Every inquiry has its own internal chat. Talk it through with colleagues without the customer seeing it.
- Mention colleagues with @
- Pin important messages
- Inquiry chat right on the inquiry
- Visible to your team only
Lars Hansen
Question about delivery time for order #12345
Who's across this order?
I'll check with the warehouse.
Delivery is 3–5 days. The customer can have a tracking number tomorrow.
500+
Inquiries handled
<100ms
API response time
99.9%
Uptime
100%
EU-hosted
Communicate better
Start using internal chat in Telenoa today.